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Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Items that cannot be returned are:

  • Access control or technology cards
  • Special order items or any software
  • Card printers that have been open and used
  • Custom printed or custom programmed items including custom badge reels, custom lanyards, custom TEMPbadge products

Items that are eligible for return must also meet the following:

  • Must be unopened, unused and still factory sealed.
  • Items need to be shipped to the address provided by our office or your Account Executive.
  • Return shipment must be pre-paid freight.
  • A 15% restocking fee may be charged.

On eligible returned items you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.