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One Source Industries Warranty Information
One Source Industries offers and backs all manufacturers product warranties on any product purchase made through the company. Our product manufacturers support our clients directly. This enables each of our clients to receive factory direct support and repairs, if needed. Factory direct support provides our clients with the most knowledgeable staff possible. These experts assist directly with necessary adjustments and/or repairs on ID Card Printers that are within warranty terms as well printers out of warranty.
Most HID Global products carry a Lifetime Warranty also honored by One Source Industries. Please contact us with any questions regarding this warranty at 866-926-6852.
- Optional Extended Warranty Plans for ID Card Printers.
Extended warranty plans are offered for a reasonable fee by One Source Industries and should be purchased within 60 days of your printer or system purchase. All extended warranties can be renewed annually for up to three years after the initial purchase date. Each additional year of extended warranty must be purchased before the current year’s warranty expires. All parts and service labor are covered during the extended warranty period.
- Optional Loaner Coverage for ID Card Printers.
This optional manufacturer’s program helps to ensure that you aren't without a printer and that your card printing continues uninterrupted. When purchased this option includes this coverage provides you with a loaner printer in the event your printer needs to be sent to the factory for repair. A loaner unit is shipped to you when the Manufacturers Technical Support Center is unable to diagnose a printer problem over the phone or via remote administration, and the technician requests that the printer be returned for service. Once repaired, your printer is sent back to you and the loaner printer is returned to the factory
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