1. A Return Materials Authorization (RMA) number is required for all returns.
2. An RMA number is valid for 30 days
3. The RMA number must be visible on all returns. Do not write on the original product box!
4. One Source Industries does not accept returns of Print Heads, Bar Code Media, Software or any custom made or labeled items.  Access control cards, keys, tags and transponders are not returnable for a refund or credit.
5. Miss-ships must be claimed within 15 days of One Source Industries invoice date.
6. Product will be returned to customer under the following circumstances:
1. If a product is returned missing any components sent with the original order.
2. If the condition of the returned product is in any way misrepresented.
3. If the received product is damaged in any way.
4. If there is not a valid and visible RMA number.
5. If a product returned on a DOA is tested as full functioning product.
6. If product is received over 30 days after the date the RMA number is issued.
7. The client is responsible for freight when returning products.

NON_DOA RETURNS POLICY – All Products

1. NO Open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps or shipping labels. ie: Written RMA Numbers. All products must be double boxed.
2. Original manufacturer’s packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the customer received them.
3. Customers have 30 days from the date of invoice to request a non-DOA return. The RMA# issued is valid for 30 days from the issue date.
4. There will be a restocking fee on returns resulting from customer error.
5. Non-DOA configured product may not be returned.
6. For customers on credit terms, credit will be applied to your account when the product is received by One Source Industries.
7. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by One Source Industries. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by One Source Industries.
8. Customer is responsible for freight costs when returning product.

DOA RETURNS POLICY

1. Refer to Manufacturer’s Warranties and Return Policies.
2. If the product is tested and the problem is not duplicated, there may be a No Problem Found fee charged to the client.
3. Products that show signs of use are not returnable to One Source Industries as DOA.
4. For customers on credit terms, credit will be applied to your account when the product is received by One Source Industries. Replacement product will be sent in advance, freight free via UPS Ground.
5. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by One Source Industries. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when One Source Industries receives the returned product.