General Information


MAP Pricing

What is 'MAP' pricing?
Several manufacturers require us to advertise their products at MSRP or another factory-established price. This is referred to as minimum advertised pricing (MAP).

Orders, Order Status, and Order Tracking

I need help ordering. Can you assist me?
If you are having any difficulty please call us at 1-866-926-6852.  One Source Industries takes pride in building long-term relationships.  Call us anytime.  We will enter your order for you!

Do you validate credit card use/authenticity?
Yes.  For your protection and ours, a representative from our accounting team may be in contact with you via telephone to verify your use of this credit card. This is typically a one-time verification.

When will my order be shipped?
Since we have such a large in-stock inventory, we are able to ship most orders within 24 business hours, (holidays and weekends excluded), pending credit verification.  Please note that expedited shipping methods do not decrease this order processing time.

How do I change quantities or cancel my order?
If your order has not been shipped, we are happy to make changes to quantities, help you make another selection or cancel your order.  Please call and speak with your Account Executive to make the necessary changes.  (866) 926-6852

How do I track my order?
Once orders have shipped from One Source Industries, you may use the tracking number we email you (typically within 24 hours of product shipment) to track your order progress or sign into your account and check your tracking status.  Any questions, please call us!!

When will my back order arrive?
 Back ordered items are those, which our suppliers are unable to predict when they will have more in stock; but as soon as they do, we will be able to ship them to you.

I didn't receive my order when expected. What do I do?
When your order ships, we will notify you via an email that will include your tracking number. Some products may be on back order. To determine order status, you may track your order progress by logging in to your account or by calling us at (866) 926-6852.

Returns

How do I return or exchange a product?
It's easy; just call us at (866) 926-6852.   Returns may be subject to a restocking fee.  Please refer to our Terms & Conditions page for details.

An item from my shipment is missing or broken. What do I do?
Please report any missing or damaged items to us as soon as possible at (866) 926-6852.  Any claim of missing or broken items must be made within 2 days of product receipt.

I received the wrong product. What do I do?
Please report any mis-shipments to us at (866) 926-6852.